Shipping Information

We ship most orders within 3 business days of order receipt. In the event all products in your order cannot be provided, a London Drugs Customer Service Representative will contact you by phone and or email.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with an order tracking number which can be used to track orders on the Canada Post website at

Delayed or Damaged orders
In the event an order arrives late or is damaged upon delivery, please contact our Customer Service Representatives at 1-866-448-1131 during the following hours:

Monday to Saturday 8:00am to 10:00pm Pacific Time
Sundays and Holidays 9:00am to 8:00pm Pacific Time

If you require further assistance, please contact a London Drugs Customer Service Representative at 1-866-448-1131 or by email at
Customer Service Hours are 8:00am to 10:00pm Monday to Saturday and 9:00am to 8:00pm Sundays and Holidays - Pacific Time

Please note: Shipping Services are provided by Canada Post, and while every effort is made by London Drugs to ensure you receive your online orders in a timely manner, London Drugs is not responsible for Canada Post services.

Flat Rate Charges for Shipping, Handling and Delivery Services
Weight Ranges                                         BC, AB, SK, MB         ON, QC, NB, NS, PE, NL

0 - 4.5kg/10lbs                                         $7.95                        $9.95

Over 4.5kg/11lbs up to 7kgs/15lbs             $10.95                      $14.95

Over 7kg/16lbs up to 9.5kgs/20lbs             $13.95                      $17.95

Over 9.5kg/21lbs up to 17.5kgs/39lbs        $16.95                      $19.95

Over 17.5kgs/40lbs up to 30kgs/66lbs        $19.95                      $24.95

Flat Rate Charges for Shipping, Handling, and Delivery Services (Interior)

Weight Ranges                                          YT                            NT, NU

0 - 4.5kg/10lbs                                          $11.95                     $29.95

Over 4.5kgs/11lbs up to 7kg/15lbs              $14.95                     $39.95

Over 7kgs/16lbs up to 9.5kg/20lbs              $18.95                     $59.95

Over 9.5kgs/21lbs up to 17.5kgs/39lbs        $26.95                     $97.25

Over 17.5kgs/40lbs up to 30kg/66lbs          $39.95                     $157.95

Note: Any order larger than 30 kg will be split and shipping rates will be charged separately.

For example if your order weighs 45 kg and is being shipped to an address in BC, your order would be split into one charge for 30kg of 19.95 and one charge for 15 kg of 16.95 for a total shipping charge of 36.90.

Additional Information: All packages are shipped via Canada Post Expedited Parcel Service. Each rate includes shipment insurance against damage or other loss. All applicable taxes will be added to the rates listed above. Prices are subject to change without notice.

Shipping Regions                                                   Approximate Shipping Times

Shipments to BC, AB, SK, MB                                 2 - 5 business days

Shipments to Ontario                                             2 - 5 business days

Shipments to Quebec & Eastern Canada                  2 - 7 business days

Shipments to Territories & Remote Centres              5 - 17 business days

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