Photo Questions

Q. Can I customize the size of my prints?


A. Print sizes are set to given dimensions. To view these dimensions and their prices click here.



Q. How do I edit my photos?


A. From the main navigation bar: “View Photos”, next select an album. Select a photo to edit. Click on "Rotate, Edit or Crop this photo"



Q. Do all my photos uploaded have to be the same image type? E.g. .jpg, .gif


A. Images uploaded on the site do not have to all be the same image types.


Q. Do I lose my images when I log out?


A. Photos and albums are saved as long as the user is a registered user and has an account.

Q. Do you support ICC printer profiles?

A. Yes. Click here for the available profiles

Q. What image formats are supported for upload?

A. The London Drugs PhotoLab website supports uploads in the industry standard imaging file formats: JPEG, PNG, TIFF, GIF and BMP.

Q. What is Camera RAW format, and do you support it? 

A. Camera RAW is a file format that contains minimally processed data from the camera's image sensor. RAW files are so named because they are not yet processed and therefore are not ready to be printed. Normally, the image is processed by software provided by the camera manufacturer where precise adjustments can be made before conversion to standard file format such as TIFF or JPEG.  Although the term 'RAW format' is often used, there is not actually one single RAW file format. In fact, there are dozens if not hundreds of such formats in use by different manufacturers who use their own proprietary formats often changing from one camera model to another. Like a photographic negative, a RAW digital image may have a wider dynamic range or color gamut than the eventual final image format, and it preserves most of the information of the captured image. The purpose of RAW image formats is to save, with minimum loss of information, data obtained from the sensor, and the conditions surrounding the capturing of the image.

Support of camera RAW files on the London Drugs PhotoLab website

Non-standard file formats, such as camera RAW, have to be processed and converted to a standard file format before uploading to the London Drugs PhotoLab website. To do so, open up the image on your computer by using the software that came with your camera, or by using a professional photo editing application (such as Adobe Photoshop, Adobe Lightroom, Apple Aperture, etc.), adjust and optimize the image and save it to one of the standard file formats such as JPEG or TIFF before uploading to the London Drugs PhotoLab website.

Support of camera RAW files at the London Drugs PhotoLab In-Store Kiosks

The London Drugs PhotoLab kiosks located at all store locations accept camera RAW images directly from most of the major camera manufacturers without conversion. Our highly skilled lab technicians are experts at processing camera RAW files and will adjust and optimize your images to maximize their full potential.

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